1111 bat Privacy Policy

This privacy policy ("Policy") is issued by the 1111 bat platform ("Platform", "we", "us"). This Policy describes our practices regarding the personal information of you — the user of the Platform ("you", "your").

By visiting the 1111 bat website, creating an account, or using our services, you are considered to have accepted the terms of this Policy. Our services are available only to individuals aged 21 or older. To learn about our full terms of service, please read the Terms and Conditions page.

This Policy applies to:

• All pages of the 1111 bat website and application
• The account registration and login process
• Deposit and withdrawal activities
• Customer service communications
• Promotional and bonus activities

1111 bat collects various types of information to maintain a service relationship with you. These are clearly listed below.

2.1 Information You Provide Directly

Information you provide yourself when opening an account or at a later time:

• Full name, date of birth, and gender
• Username and password
• Mobile number and email address
• Payment method details (bKash, Nagad, or Rocket account number)
• Documents required for identity verification (where applicable)

2.2 Automatically Collected Information

Information collected automatically while you use the Platform:

• IP address and device identifiers
• Browser type and operating system
• Activity logs on the Platform (page visits, betting history, session duration)
• Information obtained through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may receive information about you from payment providers (such as bKash, Nagad, Rocket) or identity verification services. This information is used solely to verify your account security and confirm transactions.

1111 bat uses your information only for specific, legitimate purposes. These purposes are described below.

3.1 Providing and Operating Services

• Creating and managing accounts
• Processing deposits and withdrawals
• Providing bonuses and promotions
• Managing the VIP program

3.2 Identity and Security Verification

• Confirming the identity of the account holder
• Preventing fraud and unauthorized access
• Administering anti-money laundering measures
• Ensuring protection of minors (under 21)

3.3 Customer Service and Communication

• Responding to your support requests
• Sending notifications related to transactions and accounts
• Resolving technical issues

3.4 Service Improvement

• Testing the functionality and usability of the Platform
• Improving the user experience
• Planning new features and game categories

3.5 Responsible Gaming

We monitor your gaming activity to detect risky behaviour and provide timely support. Visit our Responsible Gaming page to learn more about our protective measures.

1111 bat does not sell your personal information to third parties. However, limited disclosure may occur in specific circumstances.

4.1 Service Provider Partners

We may share necessary information with companies that help operate our infrastructure, such as:

• Payment processing services (bKash, Nagad, Rocket)
• Identity verification services
• Game providers (such as Evolution, Pragmatic Play, JILI)
• Technology infrastructure providers

These partners receive only the information needed to complete specific tasks and are bound to uphold the same privacy standards.

4.2 Legal Obligations

We may be required to disclose your information to comply with court orders, lawful requests from government authorities, or applicable laws. Such disclosure is always limited to the legal framework.

4.3 Fraud Prevention

Relevant information may be shared with other operators or relevant authorities to prevent deception, fraud, or criminal activity.

1111 bat uses cookies and similar technologies on the Platform to improve service quality and personalise your experience.

5.1 Types of Cookies and Their Purpose

• Essential Cookies: Required to maintain login sessions, ensure security, and keep basic functionality active.
• Functional Cookies: Remember your preferences (language, theme) and apply them on future visits.
• Analytics Cookies: Collect statistics to understand which parts of the website are used most.
• Security Cookies: Used for fraud detection and session protection.

5.2 Cookie Controls

You can limit or disable cookies at any time through your browser settings. However, disabling certain essential cookies may disrupt normal Platform operation and cause instability in login and payment services.

To keep your personal information secure, 1111 bat has put in place both technical and organisational measures.

6.1 Technical Security

• All data transfers are secured through SSL/TLS encryption
• Passwords are stored in encrypted form and cannot be read by any staff member
• Payment information is processed in accordance with the highest security standards
• Regular security audits and vulnerability assessments are conducted
• Firewalls and intrusion detection systems remain active

6.2 Organisational Security

• Only authorised staff have access to the information they need
• Staff receive regular training on data protection
• Clear procedures are in place to handle data security breaches

6.3 Your Role

You also play an important role in keeping your account secure. Never share your password with anyone, and if you notice suspicious activity on your account, inform us immediately through live chat.

We retain your information only for as long as it is necessary or legally required.

• Active Accounts: Information is retained for as long as the account remains active.
• Inactive Accounts: Retained for a specified period after inactivity in accordance with applicable law.
• Financial Transaction Records: Retained for the long term as required for legal and financial audit purposes.
• Communication Logs: Retained for a reasonable period to help improve customer service quality and resolve disputes.

Once the retention period ends, information is securely deleted or anonymised so that it can no longer identify any individual.

1111 bat respects your rights regarding your information. Your main rights are listed below.

8.1 Right to Access

If you wish to know what information we hold about you, contact our customer service. After appropriate verification, we will provide you with that information.

8.2 Right to Correction

If your profile contains incorrect or incomplete information, contact us for assistance to correct it. Most information can be updated directly from your account settings.

8.3 Right to Close Your Account

You may request to close your account at any time. Once closed, the information you provided will be handled in accordance with the retention policy described above.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional messages, you can turn them off from your account settings or let customer service know. Transaction and security notifications cannot be turned off, as they are an essential part of the service.

All services on 1111 bat are strictly for individuals aged 21 or older. We do not knowingly collect personal information from anyone under the age of 21.

Age is verified at the time of account registration. If someone opens an account using a false age, that account will be cancelled and the related information will be deleted.

If a guardian suspects that a minor is using our Platform, please contact our customer service immediately.

10.1 Process for Policy Changes

This privacy policy may be updated from time to time as our services expand or legal requirements change. If there are significant changes, we will notify you by email or through a platform notification. The revision date will be noted on the updated policy page.

If you continue using the platform after changes have been made, you will be considered to have accepted the updated policy. For details about our general terms of service, visit the About Us page.

10.2 Contact

If you have any questions or concerns about this privacy policy, please contact us in any of the following ways:

• Live Chat: Available 24/7 on any page of the platform
• Email: [email protected]

Our customer support team can assist in both Bengali and English and typically responds within a short time. For answers to common questions, check our FAQ section.